EveryChild California Refund and Cancellation Policy

Refund Guidelines

It is the policy of EveryChild California that refunds will be offered up to two (2) weeks prior to the first day of the event. After that date, substitutions are allowed but no refunds will be given. There will be no refunds and registration fees are due in full for no-shows. All requests must be made in writing and sent either through e-mail, fax, or mail to the EveryChild California Administrative Office. All refunds will be processed by check. If a request is mailed it must be postmarked two weeks prior to the first day of the event.

Administrative Fee

All cancellation requests will be assessed an administrative fee per registrant. EveryChild California will assess a $25 an administrative fee for all events with registration fees of $0-$149 and a $50 administrative fee for events with registration fees of $150 and above.

Substitution Policy

Substitutions are allowed up to 24 hours of the first day of the event. If substituting a non-member for a member registration for Fall Technical Assistance, Great Administrators, Leadership Academy, 1 or 2-day live professional seminars the pricing will be adjusted to the non-member amount and EveryChild California will invoice for the difference. If a member is substituted for a non-member refunds of pricing differences may be requested in writing.

Please note: Non-advanced payment of registration fees does not void the cancellation policy. All registrations not cancelled are still responsible for the full balance regardless of attendance. There are no administrative fees for substitutions.

Due to the nature of EveryChild California, a non-profit membership-based Association; substitutions are always preferred to refunds.

Emergency Requests

In the event that an unforeseen emergency situation occurs less than two (2) weeks prior to the first day of the Fall Technical Assistance, Great Administrators, Leadership Academy or 2-day live professional seminars, the EveryChild California Board of Directors will consider the refund request on a case-by-case basis. All emergency requests must be submitted by e-mail, mail or fax to the EveryChild California Administrative office no later than 48 hours before the first day of the event due to the advanced preparation needed for meeting materials, speaker’s presentation, meeting space, catering and waiting list. Any requests received after 48 hours before the start of the event will not be considered eligible for a refund. Emergency requests will generally not be considered for 1-day live professional seminars, Section Meetings, ECE Forums, Symposiums and Statewide Meetings.

All refund requests must include:

Name
Agency
Address
Check payable to
Reason for refund request
Attendee name, if different from the individual submitting the request

EveryChild California Payment Policy

Payment Due Date

Invoices are emailed to the registrants at time of registration. Payments are not required at the time of registration, but prompt payments are appreciated. Reminder invoices will be emailed directly to the registrants prior to the event start date and following the event if payment has not been received. Hard copies of the invoices will be mailed if payment is not received within 30 days of the start date of the event and will be mailed to the address on their profile. Payments should be received no later than 30 days from the conclusion of the event and will otherwise be considered delinquent and subject to penalty.

Payment Types Accepted

EveryChild California accepts payment by AMEX, Visa, MasterCard and by check. Payment can be made through the payment portal accessible by logging into the registrant’s profile on https://www.everychildca.org/. Payment can be mailed to the EveryChild California office at 1107 2nd Street, Suite 320 Sacramento, CA 95814. Payments can also be made by credit card by calling the EveryChild California office directly at 916-443-5919. In some cases, EveryChild California will accept direct deposit.

Lost Payments

Should a mailed payment not be received by EveryChild California at no fault of ours, EveryChild California will not be responsible for the costs associated with replacement including stop payment fees, notary fees, bank fees, etc.

Delinquent Payment Penalty

If invoices become 90 days past due, EveryChild California has the right to restrict the ability to register for trainings, conferences and meetings and/or place membership benefits on hold until the invoice has been paid in full.

Contact Information
Requests should be sent to:

EveryChild California
1107 2nd Street, Suite 320
Sacramento, CA 95814
Tel: 916-443-5919
Fax: 916-443-5924
E-Mail: info@everychildca.org